Issue with TrialDays Disappearing When Editing Subscription
Issue with TrialDays Disappearing When Editing Subscription
Dear Zoho Support Team,
I encountered an issue while editing a subscription in Zoho Billing, and I would appreciate your assistance in resolving it.
Issue Description:
- I created a subscription with a future StartDate and set TrialDays > 0.
- The activation date was calculated as StartDate + TrialDays when the subscription was created.
- However, when I edit the subscription later, I noticed that:
- The TrialDays field is no longer available in the UI.
- Without making any modifications, I clicked "Submit" to save the subscription.
- After saving, I found that StartDate changed to the Activation Date (TrialDays became 0).
- As a result, the trial period was removed, which is not my intended behavior.
Expected Behavior:
- When editing a subscription, the TrialDays value should be retained instead of being reset to 0.
- The StartDate should not automatically change to the Activation Date when saving the subscription.
Questions:
- Is this the expected behavior in Zoho Billing?
- Is there a way to retain the TrialDays value when editing a subscription via UI?
- If the UI does not support editing TrialDays, can we manually update it using the API without affecting the StartDate?
I would appreciate any guidance on how to handle this situation correctly.
Thank you for your support!
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Topic Participants
Xinlei Han
sales
Rohith | Zoho Billing
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